License Questions
What port needs to be open and URL whitelisted for license activation?
To activate licenses, client machines must be able to reach our cloud-based license server. Required access: Outbound TCP 443 (HTTPS) Whitelist: https://qlm3.net/axiomint/qlmlicenseserver/qlmservice.asmx
I received a new license to go along with my software update. Where do I put it?
If you already have the latest version of your Axiom software installed and you are just updating the license file, you can over-write your existing license file in C:\ProgramData\Axiom\. If you do not have the latest version installed, place the ...
When I attempt to run the CPUID2. exe program, I get an error message about permissions. What does that mean?
If this is the error message you’re receiving, “Insufficient permissions to run CPUID2. exe.” it means that there is a lack of permissions to your local drive. Sometimes, you can get around this by right-clicking on CPUID2.exe and choosing, “Run as ...
Where do I send my CPU-ID?
To get your permanent license, send your CPU-ID to Axiom’s License Department: License@AxiomInt.com. They will swiftly provide you with your permanent license.
How to get my CPU-ID?
MicroStation V8i: From the Axiom pull-down menu choose "Get my computer's CPU-ID" MicroStation CONNECT or later: From the Axiom ribbon choose "Get My Computer's CPU-ID" Alternately: Double-click on CPUID2.EXE from either C:\Program Files ...
I recently bought my Axiom software. Why am I getting an Information box that says my temporary license has expired?
If you see a message that your temporary license has expired after purchasing Axiom software, this article explains why and how to fix it. When you purchase a single-computer license, you will be delivered a temporary license that will work on any ...
When I try to load Axiom product from the menu, why do I get a message saying that my license is for a different CPU-ID (number)?
If you're getting the message in an information box that says, “Your (Axiom product + version) single-computer license is only for use on the computer that has Axiom CPU-ID (Number). This computer has a different CPUID (number)", it means the ...
After editing my license file (AXIOM.LIC) with a text editor, I get an Information box that tells me the license won’t work. What happened?
If the error message you’re getting reads like this, “Your [Product Name] license is corrupt. It has been modified from its original version, so it will not work.” Then it means that there is a misspelling (typo) in your license file. It is also ...
When I attempt to load an Axiom application, why do I get an error message about having the wrong license version?
The exact message you see is: “Your license is for a different version of (Axiom Product + Version) than the version you have installed (Axiom Product + Version). Their versions need to match for the license to work.” This means that the license ...
How do I get a new Axiom.lic license file for my software?
Axiom automatically sends a new license file to the assigned contact at your organization when your annual Maintenance Plus service contract is renewed. If you know who that contact is, you can contact them to ask them to provide you with the license ...
Where does my Axiom.lic license file go?
The default location to place your axiom.lic license file is: C:\ProgramData\Axiom\ You would be saving it as: C:\ProgramData\Axiom\Axiom.lic